SUPPORT


FAQS

Have a question about the SpotOn System? Our trainers and staff have put together a comprehensive list of answers to questions about setup, training and tracking your dog, troubleshooting common issues, and more. Click below to visit our FAQ page.

Find out more

QUICK START GUIDE

Ready to jump right in with the SpotOn System? Click below to download the user manual and begin training your dog to get the most out of his new SpotOn Collar.

Download in English or Français.

MAKING MAPS

The SpotOn System allows you to create a virtual smart fence of nearly any shape and size, in most places on the planet with a clear view of the sky. Use the SpotOn System's unique capabilities (such as the handy “Pause” feature) to make safe play areas for you and your pup.

Watch the video

Map-Making Tips & Tricks

Overcome obstacles with the “Pause” feature

Use the SpotOn Collar’s “Pause” feature to easily cross over barriers like ponds or bushes. Simply press the “Pause” button while walking your perimeter, then press “Resume” when the terrain allows you to continue your path. The SpotOn System will automatically “snap” a straight line between the two points. This is also useful when your virtual smart fence needs to pass through a building (like your house).

Stay connected to the sky

Hold your SpotOn Collar with the antenna facing up at chest height to keep connection with the global navigation satellite system network. Avoid walking too close to buildings or overhead structures when creating maps to avoid inaccuracies in performance. Start and stop the map a minimum of 80' from the structures, so the collar's antenna can view as much of the sky as possible.

Give your dog room to roam

We do not recommend creating maps of less than 80' at their narrowest location. If the map you have is too small, your dog will likely hear the audible tones throughout the entire area, and will become confused—this makes learning difficult, and will result in less effective containment.

Set your perimeter at least 15' away from off-limits areas

Create your virtual smart fence at least 15' away from hazardous areas to create a buffer zone between the intended boundary and the off-limits area. This will account for any slight shifts in the boundary which may occur due to variations in global navigation satellite system accuracy and performance. Setting your perimeter at least 15' away from hazard areas ensures that, in the event of the occasional shift, your dog will remain contained in a safe area.

Stay at least 80' away from tall structures

Never create a boundary within 80' of the side of a home or other tall structure (such as a wall). Due to slight variations in global satellite navigation system accuracy and performance, a perimeter set too close to a structure could wind up cutting your dog off from a portion of your yard or other containment area.

Create an instant circular perimeter

If you don’t have time to walk a detailed perimeter map, or just need a quick way to keep your pup close to you, use the SpotOn Collar’s “Perimeter” feature to set a circular perimeter around your current location. Circles can range from 20 to 1,000 meters.

Effective maps

CONNECT TO BLUETOOTH

Having trouble connecting your SpotOn Collar to the cellular network? You may need to pair the collar with your smartphone via Bluetooth. Follow the steps below to connect the two devices.

Connect to Bluetooth

SOFTWARE UPDATES

Stay up-to-date with the latest software to ensure your SpotOn System is functioning to its maximum potential. 

Click here for PC/Windows | Click here for Mac.

HOW TO CONNECT TO BLUETOOTH

 1. Ensure that both Bluetooth and Location Services are enabled on your smartphone.

2. Power on your SpotOn Collar (and exit out of any notifications received when powering up the collar). Note the white “BT” in the upper left-hand corner of the collar display.

3. In the SpotOn App, select the Bluetooth button in the upper left-hand corner of the home screen (this will be a blue circle with white “B”).

4. Select “SO-SPOTON” (or “SO-[your dog’s name] if tracking is activated) from the device list. NOTE: Once your device is selected, you will be returned to the app’s home screen.

5. Select “Training” from the app’s home screen. The icons should now be displayed in color (they are grey when disconnected). You should now be able adjust your static correction level. Ensure connectivity on the collar by noting whether the “BT” on the display has changed from white to blue.

6. Test out your connection. Select the left yellow icon to sound the alert tone. Select the right orange icon to sound the warning tone. Select the red bottom icon to initiate static correction. NOTE: The tester, when pressed firmly on the static correction points, will light up when the red icon is pressed.

TRAINING

Our professionally-developed and tested training programs help you and your furry friend bond while learning the skills necessary to use the SpotOn system safely and effectively (for maximum fun!). Written instructions and a helpful series of training videos ensure that you and your dog will know what to do at every step in the process.

 

Because every dog is unique, we offer three distinct training programs designed to work with a range of canine abilities and personalities. Take our short Training Quiz or explore our plans below to determine which one is just right for you and your pup.

Take the Training Quiz

Training Plans

  • PLAN A: NON-AVERSIVE

    No static correction. Best for puppies and nervous dogs.

  • PLAN B: MIXED

    Emphasizes positive reinforcement—however, static correction will be applied if necessary.

  • PLAN C: TRADITIONAL

    Best for dogs who will need static correction for effective learning. Similar to the training used with in-ground and Wi-Fi-based invisible fencing systems.

MAKING MAPS

SpotOn allows you to create a virtual smart fence of any shape and size, anywhere on the planet with a clear view of the sky. Use SpotOn’s unique capabilities (such as the handy “Pause” feature) to make safe, effective perimeter maps for you and your pup to play in.

Watch the video

Tips & Tricks

Overcome obstacles with the “Pause” feature

Stay connected to the sky

Hold your collar with the antenna facing up at chest height to keep connection with the global navigation satellite system network. Avoid walking too close to buildings or overhead structures when creating maps to avoid inaccuracies in performance. Start and stop the map a minimum of 30 feet from the structures, so the collar's antenna can view as much of the sky as possible.

Give your dog room to roam

We do not recommend creating maps of less than 80 feet at their narrowest location. If the map you have is too small, your dog will likely hear the audible tones throughout the entire area, and will become confused—this makes learning difficult, and will result in less effective containment.

Set your perimeter at least 15 feet away from off-limits areas

Create your virtual smart fence at least 15 feet away from hazardous areas to create a buffer zone between the intended boundary and the off-limits area. This will account for any slight shifts in the boundary which may occur due to variations in global navigation satellite system accuracy and performance. Setting your perimeter at least 15 feet away from hazard areas ensures that, in the event of the occasional shift, your dog will remain contained in a safe area.

Stay at least 15 feet away from tall structures

Never create a boundary within 15 feet of the side of a home or other tall structure (such as a wall). Due to slight variations in global satellite navigation system accuracy and performance, a perimeter set too close to a structure could wind up cutting your dog off from a portion of your yard or other containment area.

Create an instant circular perimeter

If you don’t have time to walk a detailed perimeter map, or just need a quick way to keep your pup close to you, use the collar’s “Perimeter” feature to set a circular perimeter around your current location. Circles can range from 20 to 1,000 meters.

Effective maps

QUICK START GUIDE

Ready to jump right in with SpotOn? Click below to download our Quick Start Guide and begin training your dog to get the most out of his new SpotOn system.

Download Quick Start Guide

LEGAL

Please see below for information regarding: the use of our website; our returns, cancellations, and warranty policies; and our payment structure.

Legal Documents