Have a question about the SpotOn System? Our trainers and staff have put together a comprehensive list of answers to questions about setup, training and tracking your dog, troubleshooting common issues, and more. Click below to visit our FAQ page, give us a call at 1.603.488.1504 (Monday-Friday 9am-5pm EST), or email us at

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Ready to jump right in with the SpotOn System? Click below to download the user manual and begin training your dog to get the most out of his new SpotOn Collar.

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The SpotOn System allows you to create a virtual smart fence of nearly any shape and size, in most places on the planet with a clear view of the sky. Use the SpotOn System's unique capabilities (such as the handy “Pause” feature) to make safe play areas for you and your pup.

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Map-Making Tips & Tricks

Overcome obstacles with the “Pause” feature

Use the SpotOn Collar’s “Pause” feature to easily cross over barriers like ponds or bushes. Simply press the “Pause” button while walking your perimeter, then press “Resume” when the terrain allows you to continue your path. The SpotOn System will automatically “snap” a straight line between the two points. This is also useful when your virtual smart fence needs to pass through a building (like your house).

Stay connected to the sky

Hold your SpotOn Collar with the antenna facing up at chest height to keep connection with the global navigation satellite system network. Avoid walking too close to buildings or overhead structures when creating maps to avoid inaccuracies in performance. Start and stop the map a minimum of 80' from the structures, so the collar's antenna can view as much of the sky as possible.

Give your dog room to roam

We do not recommend creating maps of less than 80' at their narrowest location. If the map you have is too small, your dog will likely hear the audible tones throughout the entire area, and will become confused—this makes learning difficult, and will result in less effective containment.

The SpotOn System works best when the property is at least 1/2 acre but can be situated on smaller lots depending on the property's layout. If you are unsure if SpotOn is right for your yard, give us a call or send us a screenshot of your property and we can provide guidance on the best way to situate a map.

Set your perimeter at least 15' away from off-limits areas

Create your virtual smart fence at least 15' away from hazardous areas to create a buffer zone between the intended boundary and the off-limits area. This will account for any slight shifts in the boundary which may occur due to variations in global navigation satellite system accuracy and performance. Setting your perimeter at least 15' away from hazard areas ensures that, in the event of the occasional shift, your dog will remain contained in a safe area.

Stay at least 80' away from tall structures

Never create a boundary within 80' of the side of a home or other tall structure (such as a wall). Due to slight variations in global satellite navigation system accuracy and performance, a perimeter set too close to a structure could wind up cutting your dog off from a portion of your yard or other containment area.

Create an instant circular perimeter

If you don’t have time to walk a detailed perimeter map, or just need a quick way to keep your pup close to you, use the SpotOn Collar’s “Perimeter” feature to set a circular perimeter around your current location. Circles can range from 20 to 1,000 meters.

Effective maps


Having trouble connecting your SpotOn Collar to the cellular network? You may need to pair the collar with your smartphone via Bluetooth. Follow the steps below to connect the two devices.

Connect to Bluetooth


Stay up-to-date with the latest software to ensure your SpotOn System is functioning to its maximum potential. 

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 1. Ensure that both Bluetooth and Location Services are enabled on your smartphone.

2. Power on your SpotOn Collar (and exit out of any notifications received when powering up the collar). Note the white “BT” in the upper left-hand corner of the collar display.

3. In the SpotOn App, select the Bluetooth button in the upper left-hand corner of the home screen (this will be a blue circle with white “B”).

4. Select “SO-SPOTON” (or “SO-[your dog’s name] if tracking is activated) from the device list. NOTE: Once your device is selected, you will be returned to the app’s home screen.

5. Select “Training” from the app’s home screen. The icons should now be displayed in color (they are grey when disconnected). You should now be able adjust your static correction level. Ensure connectivity on the collar by noting whether the “BT” on the display has changed from white to blue.

6. Test out your connection. Select the left yellow icon to sound the alert tone. Select the right orange icon to sound the warning tone. Select the red bottom icon to initiate static correction. NOTE: The tester, when pressed firmly on the static correction points, will light up when the red icon is pressed.